Shipping & Returns
Shipping Policy
At Lake District Beds by Edward James, we take pride in our efficient shipping methods and careful packaging to ensure your bed arrives in perfect condition. Our shipping costs are transparent and reasonable, reflecting our commitment to providing value to our customers.
We understand the importance of trust in online purchases. Therefore, we aim to make our shipping policy clear and reliable, so you can feel confident in your order. We work with trusted carriers to deliver your bed safely and on time.
Return & Exchange Policy
As your bed is bespoke and made-to-order, it does not fall under the Distance Selling Regulations. However, at Lake District Beds, we are committed to your satisfaction. If, for any reason, you have concerns with your purchase, we encourage you to contact our customer support team for assistance.
We take a customer-first approach to ensure your comfort and peace of mind, offering guidance and support at every step of the process. While we are unable to offer returns or exchanges for custom-made products, rest assured that our goal is to make sure you are completely happy with your bespoke bed.
Your satisfaction remains our top priority, and we are dedicated to providing a seamless experience from the moment you place your order to the delivery of your handcrafted bed.